STC Interview 2

STC Interview 2

STC Interview 2

STC Interview 2

By Vocalcom

Getting a Firm Grasp on Customer Retention

As the manager of a cloud-based contact center, we understand the volume of your concern over customer service. Of course, we also know the role customer retention plays in solving this equation. After all, effectively measuring and analyzing customer retention can prove to be one of most valuable ways that an enterprise can spend its time. In the simplest terms,...
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