Stephen Bonner, director and former president and CEO of Cancer Treatment Centers of America

Stephen Bonner, director and former president and CEO of Cancer Treatment Centers of America

Stephen Bonner, director and former president and CEO of Cancer Treatment Centers of America

Bonner is both an intrapreneur and entrepreneur. He ran Cancer Treatment Centers of America, which focuses on bringing technologies and advanced treatments to cancer patients.

By Vocalcom

Robotic Process Automation and the Contact Centre

I attended a very interesting "round table" lunch recently hosted by Teleperformance. It was titled RPA and Making Customer Service Easy. I was intrigued. What was RPA? How had I missed it? After all, I hear about most new products or innovations that effect the Contact Centre. Had we invented a Robot that sat there 24x7 and answered each and...
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