Stephen Bonner, director and former president and CEO of Cancer Treatment Centers of America

Stephen Bonner, director and former president and CEO of Cancer Treatment Centers of America

Stephen Bonner, director and former president and CEO of Cancer Treatment Centers of America

Bonner is both an intrapreneur and entrepreneur. He ran Cancer Treatment Centers of America, which focuses on bringing technologies and advanced treatments to cancer patients.

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Top 10 Tips for Reducing Average Handling Time

Contact center agents have to strike a delicate balance when it comes to delivering excellent customer service. On one hand, quality should never be compromised and customer satisfaction is always top priority. However, time is of the essence for both companies and customers alike: it's costly for businesses when agents spend too much time with a single customer (especially on...
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