Strategic Planning In The Age Of The Customer

Strategic Planning In The Age Of The Customer

Strategic Planning In The Age Of The Customer

Focusing your strategic planning to be centered around the customer is the only competitive advantage in the Age of the Customer. Forrester VP, Research Strategy, Kyle McNabb shares insights into how many executives believe this and how to make the shift. Learn more about what it means to be customer obsessed: https://solutions.forrester.com/age-of-the-customer

By Vocalcom

Just How Viable is Kindle Fire's 'Mayday' Video Service?

For so long, the call center has been about the phone call and being able to dial out to receive help. Dealing with e-mail, pop-up chats and social media sites like Twitter and Facebook have been difficult enough for some consumers, let alone throwing video into the mix. For some, trying to work with new software and video cameras might...
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