Strategic Planning In The Age Of The Customer

Strategic Planning In The Age Of The Customer

Strategic Planning In The Age Of The Customer

Focusing your strategic planning to be centered around the customer is the only competitive advantage in the Age of the Customer. Forrester VP, Research Strategy, Kyle McNabb shares insights into how many executives believe this and how to make the shift. Learn more about what it means to be customer obsessed: https://solutions.forrester.com/age-of-the-customer

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Hot Call Center Topics: Computer-Generated Scripting

With each passing year, we learn more about the inherent potential in computing technology. Moore’s Law tells us that computing power doubles every two years. Just take a look at how fast your smartphone is in 2013 compared to just a few years ago, if you have any doubt that this trend will continue. While we aren’t at the level...
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