Student Perspective: Juan Eyzaguirre (MBA 2015)

Student Perspective: Juan Eyzaguirre (MBA 2015)

Student Perspective: Juan Eyzaguirre (MBA 2015)

A joint degree student in the MPA/ID program with the Harvard Kennedy School, Juan reflects on what’s most important to him here at Harvard Business School and his plans to return with his wife to Chile after graduation.

By Vocalcom

5 Ways to Win Customer Trust

Winning the loyalty of customers begins with earning their trust. As the customer experience becomes increasingly sophisticated due to the many technologies and channels in use these days, brands are likely to overwhelm their customers rather than delight them if a clear strategy is not in place. Earning customer trust is therefore a matter of making omnichannel customer experience truly...
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