Student Perspective: Juan Eyzaguirre (MBA 2015)

Student Perspective: Juan Eyzaguirre (MBA 2015)

Student Perspective: Juan Eyzaguirre (MBA 2015)

A joint degree student in the MPA/ID program with the Harvard Kennedy School, Juan reflects on what’s most important to him here at Harvard Business School and his plans to return with his wife to Chile after graduation.

By Vocalcom

A Look Back at This Year's Top Performing Service Channels

There is great emphasis being placed on having as many service channels as possible within the 21st century call center; however, some may not have every option at their fingertips if they’re being restricted by archaic technology. When it comes to manpower and the implementation of call center software, it’s important to know which service channels are top performing and...
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