Student Perspective: Wombi Rose

Student Perspective: Wombi Rose

Student Perspective: Wombi Rose

How does a person go from naval engineering to producing high-end greeting cards? For Wombi Rose (MBA 2015) the journey took an important turn in Ho Chi Minh City, Vietnam. Learn more about his journey: http://www.hbs.edu/mba/student-life/people/Pages/perspectives.aspx?profile=rrose

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Gaining a Competitive Edge with Live Web for Customer Service

It’s simple: the contact center should allow you to engage with your customers like never before. This is likely why multi-channel customer service has been projected for significant continued growth, which points to the fact that your customers not only want but need multi-channel service. Research shows: Average time spent on Facebook per month: 6.9 hours – compared to 2.7...
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