Student Perspective: Wombi Rose

Student Perspective: Wombi Rose

Student Perspective: Wombi Rose

How does a person go from naval engineering to producing high-end greeting cards? For Wombi Rose (MBA 2015) the journey took an important turn in Ho Chi Minh City, Vietnam. Learn more about his journey: http://www.hbs.edu/mba/student-life/people/Pages/perspectives.aspx?profile=rrose

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How Are You Following Up and Acting on Customer Feedback?

With the exponential growth of Web-based interaction and the proliferation of the Internet, fostering customer collaboration should now be easier than ever. In this same vein, gathering feedback and complaints from customers interacting with your center software becomes that much easier; however, knowing this information isn’t enough. The most important aspect to customer relations is the responsibility of company action....
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