SU Summit Europe, Amsterdam 2014

SU Summit Europe, Amsterdam 2014

SU Summit Europe, Amsterdam 2014

On November 19-20, 2014, Singularity University Summit Europe will take place for the first time in Amsterdam. It is one of the largest 2-day events in Europe aimed at bringing awareness about exponential technologies and their impact on business and policy to thought leaders and executives from breakthrough companies. Theme of this event will be: 'Ignition: Embrace tomorrow by launching today' Learn more and register now: http://singularityu.org/eu-summit

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Part 1 - 10 Quick, Need-to-Know Facts for Call Center Survival

Marshaling and making use of their call center’s resources is always at the top of any call executive’s mind. The day-to-day scheduling of call center agents, the timely answering of customer calls and the proper management of employee downtime, known as the “Intraday Management” of the call center, were the focus of questions put to call center executives to help...
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