SU Summit Europe Day 2

SU Summit Europe Day 2

SU Summit Europe Day 2

We're here in Amsterdam it's the second day of SU Summit Europe. Yesterday was packed with all of these wonderful presenters talking to us about the exponential technologies. I'm sure today is going to be even better. It's going to be fun.

By Vocalcom

6 Tips for Using Big Data to Transform Customer Experiences

The wealth of customer data these days presents a challenging task for brands. Metrics such as abandonment rates, first contact resolution, and average handing time certainly provide insights into the quality of customer experiences being delivered. However, most brands also recognize the critical importance of big data in getting a truly global view of what their customers want. From email...
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