Summit Europe 2014: A Great First Day So Far...

Summit Europe 2014: A Great First Day So Far...

Summit Europe 2014: A Great First Day So Far...

Summit Europe 2014: A Great First Day So Far...

By Vocalcom

5 Ways Twitter is Transforming Customer Service

Social media platforms dominate the customer service sphere these days, serving as ideal channels for real-time service. However, of all social media channels, none seems to be as conversation-centric and fast-paced as Twitter. Unlike other platforms, Twitter most closely resembles traditional chat but bears additional features which have made it so popular and effective for customer service: hashtags for optimized...
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