Supercharge Customer Data with Code Halos

Supercharge Customer Data with Code Halos

Supercharge Customer Data with Code Halos

How do you turn the data that swirls around us from every digital interaction into competitive advantage -- to create new products, to arm your salespeople, and to drive a better customer experience? As industries are undergoing existential shocks at the hands of technology-driven upstarts, these questions are core curricula for every exec. Join us to hear best practices and practical examples of how to leverage these “Code Halos” (aka digital fingerprints) to stand apart from the crowd.

By Vocalcom

A Carefully Constructed Roadmap Can Increase Contact Center Flexibility

One of the largest benefits to contact centers is the numerous applications and components that are available in the technology. Tools like predictive dialing, e-mail management, chat services, quality monitoring and interactive voice response (IVR), for example, have been some of the most successful and widely implemented; however, there can be a downside to all of these options that surfaces...
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