Sustainable Cities Collective: Claudia Adriazola

Sustainable Cities Collective: Claudia Adriazola

Sustainable Cities Collective: Claudia Adriazola

Claudia Adriazola is the Health & Road Safety Program Director for EMBARQ, the Center for Sustainable Transport and Urban Development at the World Resources Institute. Claudia focuses on reducing public health impacts arising from urban transportation and urban development, such as ways to improve traffic safety, air quality, physical activity, and quality of life through sustainable mobility and urban design in cities. In this interview with David Thorpe she describes how she became involved with this work and her approach to persuading cities around the world to advance sustainable transport.

By Vocalcom

Is Your Brand Customer-Centric? 5 Questions to Consider

In the past few years, the conversation around customer service has shifted from reactive to proactive, from delivering service to creating great customer experiences. As many studies suggest, brands that value great experiences and embrace a customer-centric approach achieve the most growth and long-term loyalty. Forrester's Customer Index reported that brands that prioritize customer experience gained 43% in performance. And...
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