T-Mobile Goes Digital: A Disruptor's Approach to Mobile Transformation

T-Mobile Goes Digital: A Disruptor's Approach to Mobile Transformation

T-Mobile Goes Digital: A Disruptor's Approach to Mobile Transformation

Every industry is going through a disruption. Today, there is a digital expectation from consumers, and companies must transform the way they market, sell, and service to stay relevant. Join Bluewolf CEO and T-Mobile leadership in a unique format as we deep dive into the lessons learned around unleashing their business from outdated technology to driving their mobile workforce. In order for T-Mobile to rewrite the rules of mobile, they needed to take an inside-out approach to digital transformation. From senior executives to front line sales, step into the world of one of the most disruptive providers as they show you how the best go digital from web to tablet.

By Vocalcom

Age is Just a Number: All Generations Demand Effortless Customer Service

Most likely, you’ve heard the phrase “Age is just a number.” In the contact center industry, this slogan rings especially true. Although customer service channel usage has significantly shifted from only a few years ago, all generations demand – and deserve – effortless customer service. Whether it’s e-mail, chat, mobile or traditional voice, the end result should be the same:...
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