T-Mobile Goes Digital: A Disruptor's Approach to Mobile Transformation

T-Mobile Goes Digital: A Disruptor's Approach to Mobile Transformation

T-Mobile Goes Digital: A Disruptor's Approach to Mobile Transformation

Every industry is going through a disruption. Today, there is a digital expectation from consumers, and companies must transform the way they market, sell, and service to stay relevant. Join Bluewolf CEO and T-Mobile leadership in a unique format as we deep dive into the lessons learned around unleashing their business from outdated technology to driving their mobile workforce. In order for T-Mobile to rewrite the rules of mobile, they needed to take an inside-out approach to digital transformation. From senior executives to front line sales, step into the world of one of the most disruptive providers as they show you how the best go digital from web to tablet.

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Optimizing Customer Service on Facebook

Contact centers that utilize social media channels to deliver customer service may think that all channels are alike. In reality, every social media site has its own characteristics which companies must consider to attain exceptional customer service. Facebook maintains great popularity as a social customer service channel. Unlike Twitter, which tends to be conversational and move fast with limited characters,...
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