Tablet Productivity Enhancements in Microsoft Dynamics CRM 2015

Tablet Productivity Enhancements in Microsoft Dynamics CRM 2015

Tablet Productivity Enhancements in Microsoft Dynamics CRM 2015

Watch this short video by Tony Schmidt to see new enhancements to the release of Microsoft Dynamics CRM 2015 that will help you improve your mobile productivity. Take a look at new features like Pin to Home, which gives you a Home dashboard, and the offline mode, which lets you work anywhere, even if you don't have an Internet connection. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx. Also see - http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

The Dominance of Voice as a Preferred Customer Service Channel

Many contact centers nowadays utilize an omnichannel strategy for customer service with the hope of reaching the greatest possible audience. When done right, this can be an excellent approach to meeting the demands of customers and marketing a brand. However, the rising popularity of chat and social media have not diminished the value of the traditional customer service channel: voice....
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