Taking VoC to the Next Level

Taking VoC to the Next Level

Taking VoC to the Next Level

In this Take 30 with 1to1 Media webcast, Ingrid C. Lindberg, chief customer experience officer at Prime Therapeutics, shares best practices for creating a fully developed VoC program, including recommendations for connecting the dots to the financial value that can be achieved.

By Vocalcom

Four Trends to Prepare for with the Rise of Mobile Apps

Smartphones are one of the great inventions of the new millennium; however, despite their popularity, many functions are still in their infancy while new ones are being launched daily. Getting them wrong could cause customer satisfaction to fizzle instead of sizzle. Here are four precautions to take when offering mobile apps:   Be prepared to scale up. Unleashing the ability...
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