Taking VoC to the Next Level

Taking VoC to the Next Level

Taking VoC to the Next Level

In this Take 30 with 1to1 Media webcast, Ingrid C. Lindberg, chief customer experience officer at Prime Therapeutics, shares best practices for creating a fully developed VoC program, including recommendations for connecting the dots to the financial value that can be achieved.

By Vocalcom

What Do You Do When Your Client Base Explodes?

If your only problem is figuring out how to support your exploding client base, then you don’t necessarily have any problems at all. It’s certainly a blessing to be able to say that you’re having trouble keeping up with your expanding number of customers – especially given today’s still stabilizing economy. But that doesn’t mean that it’s not a concern...
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