Taking VoC to the Next Level

Taking VoC to the Next Level

Taking VoC to the Next Level

In this Take 30 with 1to1 Media webcast, Ingrid C. Lindberg, chief customer experience officer at Prime Therapeutics, shares best practices for creating a fully developed VoC program, including recommendations for connecting the dots to the financial value that can be achieved.

By Vocalcom

5 Ways the Internet of Things Will Revolutionize Contact Centers

In today’s increasingly wireless world, technology has paved the way for the rise of the Internet of Things, or IoT. This technology can best be described as when the internet is connected to physical objects, rendering them “smart objects” with the ability to sensor, process, and act upon data. Many household objects are already equipped with sensors that promote safety...
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