Taking VoC to the Next Level

Taking VoC to the Next Level

Taking VoC to the Next Level

In this Take 30 with 1to1 Media webcast, Ingrid C. Lindberg, chief customer experience officer at Prime Therapeutics, shares best practices for creating a fully developed VoC program, including recommendations for connecting the dots to the financial value that can be achieved.

By Vocalcom

What is a Hosted Predictive Dialer?

In the past, we’ve covered the basics of what a predictive dialer is. In short, a predictive dialer cuts to the core of sales calls by quickly and efficiently identifying which customers are live and which are not, which leads to increased agent productivity, enhanced efficiency and a boost in sales. Now, it is time explore the hosted predictive dialer,...
View Full Article