Taking VoC to the Next Level

Taking VoC to the Next Level

Taking VoC to the Next Level

In this Take 30 with 1to1 Media webcast, Ingrid C. Lindberg, chief customer experience officer at Prime Therapeutics, shares best practices for creating a fully developed VoC program, including recommendations for connecting the dots to the financial value that can be achieved.

By Vocalcom

Top Two Social Media Mistakes Every Contact Center Manager Should Be Aware Of

We’ve all heard horror stories of companies who took to social media with good intentions, yet damaged their brand and made a dent in customer loyalty because things somehow went south. These types of tweets and posts make our eyes widen and mouths strain downwards as we scratch our heads wondering what thoughts went through an employee’s head before hitting...
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