Talk to me, Not at me: Testing for a Better Customer Experience

Talk to me, Not at me: Testing for a Better Customer Experience

Talk to me, Not at me: Testing for a Better Customer Experience

In today’s data-driven world, consumers tell you more about what they want every time they engage with your brand. Successful marketers will use these indicators to offer their audience exactly what they want across all channels throughout their entire journey. Watch the on-demand webinar from Maxymiser's Dan Toubian and Marketo's Kristen Kaighn to discover: - Best practices in testing across multiple channels - How to use digital behaviors to personalize the customer journey - Real-life examples of driving value of customer engagement

By Vocalcom

Best Practices for Social Media Customer Service

In today's age of social media, brands have more visibility than ever as companies may engage customers on numerous social networking sites. Social media provides excellent opportunities for marketing, building brand recognition, and boosting sales as consumers increasingly refer to these sites, and not just company websites, when seeking information or making purchases. However, what companies shouldn't ignore is the...
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