Talk to me, Not at me: Testing for a Better Customer Experience

Talk to me, Not at me: Testing for a Better Customer Experience

Talk to me, Not at me: Testing for a Better Customer Experience

In today’s data-driven world, consumers tell you more about what they want every time they engage with your brand. Successful marketers will use these indicators to offer their audience exactly what they want across all channels throughout their entire journey. Watch the on-demand webinar from Maxymiser's Dan Toubian and Marketo's Kristen Kaighn to discover: - Best practices in testing across multiple channels - How to use digital behaviors to personalize the customer journey - Real-life examples of driving value of customer engagement

By Vocalcom

6 Golden Rules of Social Customer Service

Social customer service is more popular than ever. Between brands turning to messaging apps for conversational commerce and customers using social apps on the go, these channels are critical to customer engagement. According to a recent study by Global Web Index, more than 2.3 billion people worldwide are active social media users. How does this affect customer service? J.D. Power...
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