Team Whirlpool's Global Immersion Experience

Team Whirlpool's Global Immersion Experience

Team Whirlpool's Global Immersion Experience

One team of first-year HBS students looks back on their FIELD 2 Global Immersion experience in January 2015. The team spent eight days working on a project with Whirlpool in Sao Paulo, Brazil. Learn more about the FIELD Method: http://www.hbs.edu/mba/academic-experience/Pages/the-field-method.aspx

By Vocalcom

Empowering the Customer With Self-Service

Delivering great customer service nowadays involves giving customers more options. While some may prefer to seek support or information by speaking directly to a live agent, many people prefer to search on their own. Self-service can pose a challenge for customer service: on one hand, it can frustrate customers and turn them away if the channels on which customers search...
View Full Article