Teenage Drug Dealer Turns Life Around with Microsoft Tech

Teenage Drug Dealer Turns Life Around with Microsoft Tech

Teenage Drug Dealer Turns Life Around with Microsoft Tech

Microsoft technology helped a teenage drug dealer in Brazil turn around his life and ultimately the lives of thousands of others. It's one of many stories that highlight Microsoft's far-reaching impact in Latin America.

By Vocalcom

6 Tips for Agent Empowerment in the Contact Center

Brands nowadays recognize that happy customers are often those who feel the most empowered. When customer engagement is efficient, timely, and conducted in a friendly manner, customers tend to become loyal advocates of the brands that provide such service. In the same vein, agent empowerment is key to these great customer experiences, as a successful contact center depends on the...
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