Teleperformance Happy Holidays

Teleperformance Happy Holidays

Teleperformance Happy Holidays

This year, our Happy Holidays message was specially prepared by our employees. From all over the world, they sent their wishes for a great New Year. Take a look!

By Vocalcom

6 Tips for Optimizing the Voice Channel

In the modern landscape of omnichannel customer service, the traditional voice channel remains a preferred contact channel among customers. As described in the previous blog post, many customers turn to the voice channel for the reassurance of talking to a live agent. Some customers find the channel simpler to use than others, while some may seek a personal, humanized experience...
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