Testimonial from Fraunhofer [email protected]

Testimonial from Fraunhofer IDM@NTU

Testimonial from Fraunhofer [email protected]

Interviewee: Dr Antonio Feraco, Assistant Director of Technology, Transfer and Innovation, Fraunhofer [email protected]

By Vocalcom

Examining the Cost-Effective Nature of Cloud-Based CRM

Top industry analysts continue to report that the customer experience is one of few differentiators that are difficult to imitate. It makes sense, considering how about two-thirds of consumers switched companies in the past year solely due to poor customer service – many times due to dissatisfaction with the amount of channels offered for communication. We cringe just thinking about...
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