Testimonial from Oracle

Testimonial from Oracle

Testimonial from Oracle

Interviewee: Will Griffith, Regional Director Marketing Cloud Asia, Oracle

By Vocalcom

Getting Your Call Center Ready for the Holidays

Research shows that a great customer service experience can make or break a sale over the holidays. In fact, 50 percent of U.S. customers say that customer service gets worse during the holidays, while 73 percent are willing to pay more for a better experience, according to aggregated data from a recent CMS Wire infographic. Needless to say, the incentive...
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