Testimonial from Social Data Lab / Amazon

Testimonial from Social Data Lab / Amazon

Testimonial from Social Data Lab / Amazon

Interviewee: Andreas Weigend, Director, Social Data Lab & Former Chief Scientist, Amazon

By Vocalcom

Treat Your Customers Like Family This Holiday Season

Every day, your customers’ service needs change. Today, they have a question about a product on your website, and might find the push-to-talk button handy. Tomorrow, they may not be in a place where they can talk so freely, and so they choose to chat with an agent online. If they’re in a hurry, they might prefer a simple phone...
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