Testimonial from Social Data Lab / Amazon

Testimonial from Social Data Lab / Amazon

Testimonial from Social Data Lab / Amazon

Interviewee: Andreas Weigend, Director, Social Data Lab & Former Chief Scientist, Amazon

By Vocalcom

Omnichannel is the Key to Driving Super Agent Success

In the modern-day contact center, customer service agents are accustomed to engaging with customers on numerous channels. With the prevalence of social media networks and technologies such as SMS, chat, and video—in addition to older but equally important channels such as voice and email--customers are able to reach businesses in numerous ways whenever they need technical support, wish to make...
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