Testimonial from Social Data Lab / Amazon

Testimonial from Social Data Lab / Amazon

Testimonial from Social Data Lab / Amazon

Interviewee: Andreas Weigend, Director, Social Data Lab & Former Chief Scientist, Amazon

By Vocalcom

Stimulating Your Visual Customers with Video Chat

As electronics and instant information become more deeply integrated into consumers’ lives, it is the responsibility of any enterprise that utilizes call center software to keep up. In order to stay relevant and in-touch with the evolving needs of the customer, it is important to realize what the customer wants. These wants are beginning to lean towards the preference of...
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