The City of Philadelphia

The City of Philadelphia

The City of Philadelphia

The City of Philadelphia sees its citizens as customers. In order to be responsive and proactive in all economic situations, the city's council invested in technology to better serve and protect its people.

By Vocalcom

Revolutionizing the Virtual Call Center Experience

For an industry that keeps customer service top of mind (which should really be every industry), it is important to stay on top of the latest trends and innovations in the field. This is especially true of call centers, as one’s experience within the call center can have a direct impact on the continuation of the customer relationship. So, how...
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