The Collective Spirit of Innovation with Hadi Partovi

The Collective Spirit of Innovation with Hadi Partovi

The Collective Spirit of Innovation with Hadi Partovi

Globally recognized thought leaders from the social sector share insight and expertise on how to apply technology to solve some of the world's most intractable problems.

By Vocalcom

Handling the Evolving Customer Service Lifecycle

As we all know, there are multiple stages of delivering customer service and satisfaction. For anyone in the call center industry utilizing a virtual solution, it’s imperative for employees to understand the unique phases associated with the customer service lifestyle to provide the best service possible. These stages include: ·         Awareness: When a customer becomes aware of a need or...
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