The Daily Buzz: Monday, October 13

The Daily Buzz: Monday, October 13

The Daily Buzz: Monday, October 13

Catch all of the highlights from Salesforce LIVE at Dreamforce on Monday, October 13th, 2014.

By Vocalcom

7 Best Practices for Effective Call Quality Monitoring

These days, the words "omnichannel customer experience" evoke thoughts of social media channels and messaging apps. For this reason, it's important not to overlook the all-important voice channel: As many studies have shown, it remains a trusted channel for complex customer situations as well as a preferred method of contact among older consumers. With effective call quality monitoring practices, contact...
View Full Article