The Daily Buzz: Thursday, October 16

The Daily Buzz: Thursday, October 16

The Daily Buzz: Thursday, October 16

Catch all of the highlights from Salesforce LIVE at Dreamforce on Thursday, October 16th, 2014.

By Vocalcom

Taking the Pause Out of the Customer Call

Getting agents on the phone with customers quickly is a key goal of any organization with an outbound call center. And according to a recent study, that’s exactly what customers want, too. The research notes that the majority of consumers like to be contacted by telephone, and will even take calls from unknown numbers, provided the agent picks up quickly....
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