The Evolution of Mobile Success

The Evolution of Mobile Success

The Evolution of Mobile Success

Forrester's Michael Facemire describes the evolution of mobile success and how it has drastically changed during Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

What is Customer Relationship Management?

From BPO and IP to CEM and SIP, call center jargon often seems like a dizzying maze of mysterious acronyms. Today, we’re focusing on one of them: CRM, or Customer Relationship Management. First, let’s clarify exactly what is meant by customer relationship management. Our own CRM partner, Salesforce, excellently defines the term in a recent blog post, comparing it to...
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