The Evolution of Mobile Success

The Evolution of Mobile Success

The Evolution of Mobile Success

Forrester's Michael Facemire describes the evolution of mobile success and how it has drastically changed during Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

5 Reasons Timeliness in Customer Service Matters

It's no secret that timeliness in customer service is essential to keeping customers satisfied. No matter how great a product or service your company offers, making customers lose time through a lack of information or lag in customer service responsiveness can be detrimental to long-term loyalty. Furthermore, timeliness can be the factor that makes or breaks a sale when a...
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