The Future of Impact Investing Keynote Address with Sir Ronald Cohen

The Future of Impact Investing Keynote Address with Sir Ronald Cohen

The Future of Impact Investing Keynote Address with Sir Ronald Cohen

Opening remarks from Sir Ronald Cohen at The Future of Impact Investing: A Conversation with Sir Ronald Cohen and Top Leaders in the Field. This event took place November 3, 2014 at HBS and was sponsored by the Social Enterprise Initiative. Sir Ronald Cohen (MBA 1969), is Chair of the Social Impact Investment Taskforce established by the G8, Co-Founder of Apax Partners, and Chairman of The Portland Trust and Bridges Ventures.

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Is Your Brand Customer-Centric? 5 Questions to Consider

In the past few years, the conversation around customer service has shifted from reactive to proactive, from delivering service to creating great customer experiences. As many studies suggest, brands that value great experiences and embrace a customer-centric approach achieve the most growth and long-term loyalty. Forrester's Customer Index reported that brands that prioritize customer experience gained 43% in performance. And...
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