The Future of Wireless - Jessica Rosenworcel, Commissioner, FCC

The Future of Wireless - Jessica Rosenworcel, Commissioner, FCC

The Future of Wireless - Jessica Rosenworcel, Commissioner, FCC

Keynote Address. The editorial referred to is at http://www.mercurynews.com/opinion/ci_26597034/marty-cooper-and-jessica-rosenworcel-heres-how-expand

By Vocalcom

Relying on Data-Driven Decision Making in the Call Center

Today’s heavy technological reliance is no longer tied to smartphones and phablets; it’s spilled over into the job market in a very significant way. How so? Four words: Data-driven decision making. A major detriment to any contact center is poor employee retention so, needless to say, any tool that can help heighten retention should be considered. As a solution to...
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