The Future of Wireless - Jessica Rosenworcel, Commissioner, FCC

The Future of Wireless - Jessica Rosenworcel, Commissioner, FCC

The Future of Wireless - Jessica Rosenworcel, Commissioner, FCC

Keynote Address. The editorial referred to is at http://www.mercurynews.com/opinion/ci_26597034/marty-cooper-and-jessica-rosenworcel-heres-how-expand

By Vocalcom

10 Customer Service Skills for the Savvy Call Center Agent

Call center agents are on the front lines of customer service, representing the voice of a brand and playing a large role in the customer experience. While companies may train agents to do their jobs well-with technology training, call scripts, and feedback from managers, for example-there are nuances to agent behavior which can mean the difference between a poor or...
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