The Golden Metric: Customer Lifetime Value

The Golden Metric: Customer Lifetime Value

The Golden Metric: Customer Lifetime Value

The Golden Metric: Customer Lifetime Value

By Vocalcom

Best Practices: Empowering the Backbone of Your Call Center

Employees on the frontline are often the employees that are the most visible; they are the sales people, the call center agents and the employee base that makes up face of the company. But there’s an entirely separate workforce that goes unseen. They’re a group of employees that serve as the power horse for the folks who deal with customers...
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