The Google Small Business Community takes the ALS Ice Bucket Challenge

The Google Small Business Community takes the ALS Ice Bucket Challenge

The Google Small Business Community takes the ALS Ice Bucket Challenge

Casey Monroe, one of the moderators in the Google Small Business Community, takes the ALS #IceBucketChallenge. If you're looking for advice on how to make your business succeed on the web—and maybe the occasional waterfight—join us at http://g.co/GSBC.

By Vocalcom

That 'Unsuccessful' Customer Call Is More Important Than You Think

Every call center leader knows that not every client interaction is going to work out exactly as planned. Unfortunately, these interactions have been shown to even end in frustration and a negative experience on both the customer and the employee’s end (paying a quick visit to YouTube and listening to a sampling of nightmarish examples will prove this true). While...
View Full Article