The Importance of Mobile and Big Data to Autonation

The Importance of Mobile and Big Data to Autonation

The Importance of Mobile and Big Data to Autonation

Alan Stejskal discusses some of the top priorities for Autonation during Forrester's Technology.

By Vocalcom

All customers are looking for today, is an omni-channel brand

Running a successful multichannel contact center depends on many factors, but treating customers the same way across all channels is key to doing it right. In the modern-day contact center, customer service representatives are accustomed to engaging in a multichannel strategy rather than handling customers solely by phone. With the prevalence of social media networks and technologies such as SMS,...
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