The Importance of Security to Autonation

The Importance of Security to Autonation

The Importance of Security to Autonation

Allan Stejskal, CIO of Autonation discusses the importance of security and his strategy for protecting Autonation and its customers.

By Vocalcom

Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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