The Information Strategy & Architecture Playbook

The Information Strategy & Architecture Playbook

The Information Strategy & Architecture Playbook

Gene Leganza, Vice President, Principal Analyst, Serving Enterprise Architecture Professionals

By Vocalcom

6 Tips for Using Gamification to Drive Call Center Success

Motivating call center agents is important to keeping them happy and productive. After all, your brand’s customer service success relies heavily upon the performance of your agents, so any tools or practices that keep them empowered benefit your company and your customers alike. One such tool is gamification, a popular trend in call centers that uses game-like processes to drive,...
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