The iTams for AI accepts the #IceBucketChallenge

The iTams for AI accepts the #IceBucketChallenge

The iTams for AI accepts the #IceBucketChallenge

Mike Martinez challenged his entire team, the iTams for AI (and we had an inside sales agent visiting from Australia that took it also!)

By Vocalcom

Taking the Pause Out of the Customer Call

Getting agents on the phone with customers quickly is a key goal of any organization with an outbound call center. And according to a recent study, that’s exactly what customers want, too. The research notes that the majority of consumers like to be contacted by telephone, and will even take calls from unknown numbers, provided the agent picks up quickly....
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