The minefield of compliance in the customer contact industry

The minefield of compliance in the customer contact industry

The minefield of compliance in the customer contact industry

Dick Bourke from Scorebuddy talks to us about the minefield that is compliance at Customer Contact Expo 2014.

By Vocalcom

How Travel Agencies Can Leverage a Unified Digital Call Center

Travel agencies can either be a customer’s best friend or worst enemy. Snagging that last minute flight or booking hotel rooms for vacations can oftentimes be a stressful process. Because of this, it can unfortunately be associated as something that your customers just want to get done and over with. However, with the right solution, you can take your customers...
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