The minefield of compliance in the customer contact industry

The minefield of compliance in the customer contact industry

The minefield of compliance in the customer contact industry

Dick Bourke from Scorebuddy talks to us about the minefield that is compliance at Customer Contact Expo 2014.

By Vocalcom

How Hosted Technology Can Help You Create an Informal Call Center

Mary works in accounting at the Irvine, California-based Smith Company. She’s not a call center agent, but when customers have questions about their account, calls get routed to her. Meanwhile, Clark works on the floor of the company’s largest retail store. Along with the other 20 store employees, he wears a headset and answers questions related to merchandise. The company’s...
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