The minefield of compliance in the customer contact industry

The minefield of compliance in the customer contact industry

The minefield of compliance in the customer contact industry

Dick Bourke from Scorebuddy talks to us about the minefield that is compliance at Customer Contact Expo 2014.

By Vocalcom

Why Your Retail Company Needs Powerful CRM Technology

Being a retailer is like being on a matchmaking site: You want strangers to love you enough to commit to a long-term relationship. Part of your job as a retailer is ensuring that every “first date” with a customer turns into marriage – and customer relationship management (CRM) technology is your diamond ring. CRM platforms for retailers can turn the...
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