The Mobile Mind Shift: Mobile Is A Service

The Mobile Mind Shift: Mobile Is A Service

The Mobile Mind Shift: Mobile Is A Service

How are you improving the services we provide through the mobile experience? Find out more: forr.com/mms-video

By Vocalcom

7 Tips for Customer Satisfaction with Live Chat

With the many channels available for customer service these days, those with the quickest responsiveness seem to win the most. An eDigital Customer Service benchmark study found that live chat has the highest satisfaction level of all customer service channels, while a Forrester report found that 44% of customers claimed that having a live person assist them in the middle...
View Full Article