The Mobile Mind Shift: Mobile Is A Service

The Mobile Mind Shift: Mobile Is A Service

The Mobile Mind Shift: Mobile Is A Service

How are you improving the services we provide through the mobile experience? Find out more: forr.com/mms-video

By Vocalcom

Predictive Dialing and Dynamic Resource Allocation for Collection Agencies

In the past, we’ve discussed how predictive dialer technology provides unique benefits to debt collection agencies looking to improve agent performance and increase recovery rates. That’s exactly why a whitepaper by IAT Smartdial Solutions caught our attention, which highlights one valuable feature about this technology in particular – dynamic resource allocation. For anyone not familiar with the concept, dynamic resource...
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