The Mobile Mind Shift: Mobile Is A Service

The Mobile Mind Shift: Mobile Is A Service

The Mobile Mind Shift: Mobile Is A Service

How are you improving the services we provide through the mobile experience? Find out more: forr.com/mms-video

By Vocalcom

Winning Over Customers with Proactive Customer Service

Traditionally, customer service has often been viewed as a reactive means of handling customer concerns. While contact centers play a pivotal role in managing this critical aspect of business, taking the extra step toward pleasing customers before an issue arises-or just for the sake of pleasing them-can be key to winning them over. Here are five ways to deliver excellent...
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