The Mobile Mind Shift: Mobile Is A Service

The Mobile Mind Shift: Mobile Is A Service

The Mobile Mind Shift: Mobile Is A Service

How are you improving the services we provide through the mobile experience? Find out more: forr.com/mms-video

By Vocalcom

Voice Channel Still Dominates in Customer Service

With the numerous channels used for customer service these days, one might question if the traditional voice channel will one day become obsolete. Do customers really want to call for service instead of sending a quick tweet? Wouldn't a short email or text message yield a quicker answer? Customer service efficiency on any of these channels depends on a brand's...
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