The new MacBook - Design

The new MacBook - Design

The new MacBook - Design

To create the new MacBook, every fundamental element of the notebook had to be completely reimagined. With an all-new keyboard, ultrathin 12-inch Retina display, force-sensing trackpad, and revolutionary new battery technology, this is more than just a new notebook. It’s the future of the notebook. http://apple.co/macbook

By Vocalcom

What is Customer Relationship Management?

From BPO and IP to CEM and SIP, call center jargon often seems like a dizzying maze of mysterious acronyms. Today, we’re focusing on one of them: CRM, or Customer Relationship Management. First, let’s clarify exactly what is meant by customer relationship management. Our own CRM partner, Salesforce, excellently defines the term in a recent blog post, comparing it to...
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