The Next Challenge In Digital Mastery

The Next Challenge In Digital Mastery

The Next Challenge In Digital Mastery

Forrester VP, Principal Analyst Bill Doyle opened up Forrester's Forum for eBusiness & Channel Strategy by highlighting the rapid adoption of devices and urging companies to make the shift to digital in order to win in this age.

By Vocalcom

A Look Back at This Year's Top Performing Service Channels

There is great emphasis being placed on having as many service channels as possible within the 21st century call center; however, some may not have every option at their fingertips if they’re being restricted by archaic technology. When it comes to manpower and the implementation of call center software, it’s important to know which service channels are top performing and...
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