The Next Challenge In Digital Mastery

The Next Challenge In Digital Mastery

The Next Challenge In Digital Mastery

Forrester VP, Principal Analyst Bill Doyle opened up Forrester's Forum for eBusiness & Channel Strategy by highlighting the rapid adoption of devices and urging companies to make the shift to digital in order to win in this age.

By Vocalcom

Delivering an Optimized Customer Experience with IVR

As discussed in our last blog post, IVR offers a host of benefits to both companies and customers alike. Companies may greatly reduce costs, increase sales, and maximize the efficiency of contact center agents, while customers save time and gain trust in a brand through an efficient customer service experience. However, simply implementing an IVR system is not enough for...
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