The Next Challenge In Digital Mastery

The Next Challenge In Digital Mastery

The Next Challenge In Digital Mastery

Forrester VP, Principal Analyst Bill Doyle opened up Forrester's Forum for eBusiness & Channel Strategy by highlighting the rapid adoption of devices and urging companies to make the shift to digital in order to win in this age.

By Vocalcom

Treat Your Customers Like Family This Holiday Season

Every day, your customers’ service needs change. Today, they have a question about a product on your website, and might find the push-to-talk button handy. Tomorrow, they may not be in a place where they can talk so freely, and so they choose to chat with an agent online. If they’re in a hurry, they might prefer a simple phone...
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