The Omni-Screen Customer: Time Warner Cable Tunes In

The Omni-Screen Customer: Time Warner Cable Tunes In

The Omni-Screen Customer: Time Warner Cable Tunes In

In this video Q&A, Sean Coar, Time Warner Cable Media Group's VP of Strategy & Business, explains how the company identifies target audiences, tunes messaging based on device type, and develops omni-screen content that engages its viewers.

By Vocalcom

Five Ways to Accommodate Diversifying Employee Needs

We live in a diverse society today. Building a call center that is as diverse as your customer base can improve many aspects of your business, including morale, creative thinking, teamwork and respect. A commitment to diversity, however, requires successfully managing it. How are companies meeting the diverse needs of their employees today? Here are some ideas you can incorporate:...
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