The Omni-Screen Customer: Time Warner Cable Tunes In

The Omni-Screen Customer: Time Warner Cable Tunes In

The Omni-Screen Customer: Time Warner Cable Tunes In

In this video Q&A, Sean Coar, Time Warner Cable Media Group's VP of Strategy & Business, explains how the company identifies target audiences, tunes messaging based on device type, and develops omni-screen content that engages its viewers.

By Vocalcom

The Double A's of Customer Complaints: Acknowledge and Apologize

Understanding, sympathy, empathy and compassion – these are all valuable and necessary traits for a customer service rep; however, these emotions can easily get lost while interacting with a particularly rowdy customer. Even more, today’s call center interaction is much different than that of yesteryear, where it now involves multiple lines of communication, including social, Web and mobile. To ensure...
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