The Omni-Screen Customer: Time Warner Cable Tunes In

The Omni-Screen Customer: Time Warner Cable Tunes In

The Omni-Screen Customer: Time Warner Cable Tunes In

In this video Q&A, Sean Coar, Time Warner Cable Media Group's VP of Strategy & Business, explains how the company identifies target audiences, tunes messaging based on device type, and develops omni-screen content that engages its viewers.

By Vocalcom

The Tale of One Successful Company's Customer Service Meltdown

It just goes to show that even the most profitable company can begin to burn if it doesn’t ensure a competitive, pleasant customer experience. The company in question is Ryanair, a European low-cost airline. Ryanair boasts annual profits of about 500 million euro; however, the brand is now experiencing profit warnings, likely due to what CEO Michael O’Leary would rather...
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