The Path To Digital Mastery

The Path To Digital Mastery

The Path To Digital Mastery

Forrester analyst Martin Gill speaking at Forrester's eBusiness & Channel Strategy about how to get to the path to digital mastery and the importance of getting buy in from your company's most senior level executives in order to be successful. To learn more about how Forrester can help visit: solutions.forrester.com/digital-business

By Vocalcom

Part 2 - A Blueprint for Your Future Unified Contact Center

The traditional brick-and-mortar call center of yester-year is no more. In place of ergonomic call center furniture and hundreds of agents is the virtual call center—an off-premises customer support division that is vastly more “intelligent” then it was in past years. Last week, we explored the rise of the “intelligent call center,” or a center featuring best-in-breed call center software...
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