The Performance Transformation

The Performance Transformation

The Performance Transformation

Enterprise Contributors are employees who perform well individually and effectively through others. However, 75% of employees believe their organization has actually made it harder for them to meet these new performance expectations. Organizations that remove barriers to employee performance and productivity, and successfully attract, develop, engage, and enable Enterprise Contributors, realize 11% higher YoY profit growth and 5% higher YoY revenue growth: http://ceburl.com/1isx

By Vocalcom

Adapting to the Needs of a New Generation of Disgruntled Customers

Every company loves the appreciative and cooperative customer. This person is the ideal interaction that fits neatly into a box, essentially representing reliable, repeat business. The unfortunate reality, however, is that satisfied customers aren’t your only customers. In fact, the ones that your company interacts with the most are likely on the “seeking satisfaction” end of the spectrum. Knowing your...
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