The Performance Transformation

The Performance Transformation

The Performance Transformation

Enterprise Contributors are employees who perform well individually and effectively through others. However, 75% of employees believe their organization has actually made it harder for them to meet these new performance expectations. Organizations that remove barriers to employee performance and productivity, and successfully attract, develop, engage, and enable Enterprise Contributors, realize 11% higher YoY profit growth and 5% higher YoY revenue growth: http://ceburl.com/1isx

By Vocalcom

7 Reasons Social Customer Service is Essential for Every Brand

As social media continues to grow in popularity, the same can be said for social customer service. As fast-paced and often public channels for communication, it’s no wonder that customers embrace them to engage with brands when they need quick and direct answers to their questions. Indeed, the following statistics illustrate just how essential social customer service has become, and...
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