The Performance Transformation

The Performance Transformation

The Performance Transformation

Enterprise Contributors are employees who perform well individually and effectively through others. However, 75% of employees believe their organization has actually made it harder for them to meet these new performance expectations. Organizations that remove barriers to employee performance and productivity, and successfully attract, develop, engage, and enable Enterprise Contributors, realize 11% higher YoY profit growth and 5% higher YoY revenue growth: http://ceburl.com/1isx

By Vocalcom

Part 1 - 10 Quick, Need-to-Know Facts for Call Center Survival

Marshaling and making use of their call center’s resources is always at the top of any call executive’s mind. The day-to-day scheduling of call center agents, the timely answering of customer calls and the proper management of employee downtime, known as the “Intraday Management” of the call center, were the focus of questions put to call center executives to help...
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