The Performance Transformation

The Performance Transformation

The Performance Transformation

Enterprise Contributors are employees who perform well individually and effectively through others. However, 75% of employees believe their organization has actually made it harder for them to meet these new performance expectations. Organizations that remove barriers to employee performance and productivity, and successfully attract, develop, engage, and enable Enterprise Contributors, realize 11% higher YoY profit growth and 5% higher YoY revenue growth: http://ceburl.com/1isx

By Vocalcom

Could Cloud Contact Centers Mean Lower Customer Churn?

Customer churn is the bane of any business or organization, so taking any effort to reduce this is something that simply cannot be ignored. This is especially important for contact centers, as the business hinges on customer satisfaction.   With numbers saying that it is six to seven times more expensive to develop new clients than to simply keep old...
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