The Reality Of Digital Transformation

The Reality Of Digital Transformation

The Reality Of Digital Transformation

Martin Gill keynoting at Forrester's Forum for eBusiness & Channel Strategy Professionals and urges the importance of realizing that a successful digital transformation requires more than a written strategy.

By Vocalcom

Mastering the Art of Routing for Contact Center Success

When it comes to certain factors that could make or break your call center, routing should be one of the first to come to mind. Routing within the call center is a huge part of what makes a customer’s call center experience productive and efficient. If calls don’t go through to the right agent, your customer won’t stay on the...
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