The Reality Of Digital Transformation

The Reality Of Digital Transformation

The Reality Of Digital Transformation

Martin Gill keynoting at Forrester's Forum for eBusiness & Channel Strategy Professionals and urges the importance of realizing that a successful digital transformation requires more than a written strategy.

By Vocalcom

Global Smartphone Usage Slated to Reach 1.4 Billion by End of Year - Is Your Contact Center Ready?

Effective call center operations begin long before an agent picks up the phone to speak with a customer or vice versa. It begins when a customer peruses your company website a week prior and finds that your FAQ section is outdated. It commences when a client downloads your company’s mobile app. It all starts the moment customers decide to follow...
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