The Reality Of Digital Transformation

The Reality Of Digital Transformation

The Reality Of Digital Transformation

Martin Gill keynoting at Forrester's Forum for eBusiness & Channel Strategy Professionals and urges the importance of realizing that a successful digital transformation requires more than a written strategy.

By Vocalcom

Part 1 - Turning Your Contact Center into More than Just a Cost Center

Today, application development and delivery professionals are feeling the pressure more than ever to continually reinvent their contact centers. It’s about redefining the idea of the contact center and what it can do while at the same time keeping functionality, performance and service uncompromised. This is especially true when considering the last point – customer service – as emphasis on...
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