The Salesforce Conversations with Peter Schwartz and John Hagel

The Salesforce Conversations with Peter Schwartz and John Hagel

The Salesforce Conversations with Peter Schwartz and John Hagel

Join Peter Schwartz, SVP, Strategic Planning, Salesforce as he welcomes John Hagel, Director Deloitte Consulting LLP and Co-Chairman, Center for the Edge, into the Salesforce LIVE Studio for a chat about how the economy, organizations, and business will work in the hyper-connected economy.

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Four Ways Your Call Center Software Should Support Web Service

Research continues to show that customers demand interactive, robust service through your website. For example, did you know that one in five shoppers prefer online chat over any other form of communication? It’s time to elevate call center managers’ awareness of the vast potential of servicing customers via your website. The first step you need to take is investing in...
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