The Salesforce Conversations with Peter Schwartz and John Hagel

The Salesforce Conversations with Peter Schwartz and John Hagel

The Salesforce Conversations with Peter Schwartz and John Hagel

Join Peter Schwartz, SVP, Strategic Planning, Salesforce as he welcomes John Hagel, Director Deloitte Consulting LLP and Co-Chairman, Center for the Edge, into the Salesforce LIVE Studio for a chat about how the economy, organizations, and business will work in the hyper-connected economy.

By Vocalcom

Virtual Call Center: Potential Benefits Remain Untapped

Unified communications (UC) solutions – capable of merging real-time communications, like instant messaging, telephony and voice services with non-real time communications like unified messaging, e-mail and SMS – remain one of the most underused business technology tools. Companies that have already employed the technology have a head start on their competition that may grow even wider in the near future....
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