The Salesforce Conversations with Peter Schwartz and Klaus Schwab

The Salesforce Conversations with Peter Schwartz and Klaus Schwab

The Salesforce Conversations with Peter Schwartz and Klaus Schwab

Join Peter Schwartz, SVP, Strategic Planning, Salesforce as he welcomes Klaus Schwab, World Economic Forum Executive Chairman and Founder, into the Salesforce LIVE Studio for a chat about the future of global governance.

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Employee Empowerment is Vital for Your Contact Center's Bottom Line

If you want to offer the best customer service, then you should empower agents to make real-time decisions. This will not only lead to higher employee productivity, satisfaction and loyalty, but will have a direct, positive impact on customer satisfaction and loyalty, as well. To this end, here are five key strategies for successful employee empowerment: 1. Communication is key....
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