The Salesforce Conversations with Peter Schwartz and Steve Jurvetson

The Salesforce Conversations with Peter Schwartz and Steve Jurvetson

The Salesforce Conversations with Peter Schwartz and Steve Jurvetson

Join Peter Schwartz, SVP, Strategic Planning, Salesforce as he welcomes Steve Jurvetson, Partner, DFJ, into the Salesforce LIVE Studio. Peter and Steve will talk about the great age of technological progress, and why it is not over.

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The Power of Proactive Customer Service

Customer service was once reactive in nature, with customers calling when support was needed and companies merely delivering the needed assistance. In today’s competitive world, however, customer engagement is the rule, as brands strive to build relationships with customers and win their long-term loyalty. This shift to proactive service demonstrates the modern customer-centric approach, as it empowers customers by solving...
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