The Salesforce Conversations with Peter Schwartz, Robert Scoble and Shel Israel

The Salesforce Conversations with Peter Schwartz, Robert Scoble and Shel Israel

The Salesforce Conversations with Peter Schwartz, Robert Scoble and Shel Israel

Join Peter Schwartz, salesforce.com futurist, for a lively conversation about Age of Context, the new book by co-authors Robert Scoble and Shel Israel. These tech futurists discuss the next wave of technology influence and how it will impact our lives. Together, they explore: The five forces converging to shape our future How mobile, sensors, and big data are changing our daily lives The latest in wearable devices and contextual technologies What it means for privacy and how to reclaim it Join the conversation at #salesforcelive.

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8 Points to Consider for Customer Journey Maps

Customer journey maps are essential to having a global view of your brand’s customer service expectations. A comprehensive map may identify all the interactions a customer is expected to have along the way, as well as the motivations behind each step and the questions that may arise. No matter how thorough your brand may be during the mapping process, there...
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