The Salesforce Conversations with Peter Schwartz, Robert Scoble and Shel Israel

The Salesforce Conversations with Peter Schwartz, Robert Scoble and Shel Israel

The Salesforce Conversations with Peter Schwartz, Robert Scoble and Shel Israel

Join Peter Schwartz, salesforce.com futurist, for a lively conversation about Age of Context, the new book by co-authors Robert Scoble and Shel Israel. These tech futurists discuss the next wave of technology influence and how it will impact our lives. Together, they explore: The five forces converging to shape our future How mobile, sensors, and big data are changing our daily lives The latest in wearable devices and contextual technologies What it means for privacy and how to reclaim it Join the conversation at #salesforcelive.

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Why You're Behind in the Game Without a Smart Web-Based Service Strategy

It is now more evident than ever: Professionals need to adopt a new channel strategy. A strategy that supports customer service operations to align every type of communication channel to customer demand; a strategy that breaks down more siloed service channels to appeal to the large majority of today’s consumers; a strategy that encompasses the power of digital channels. Digital...
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