The Salesforce Conversations with Peter Schwartz, Robert Scoble and Shel Israel

The Salesforce Conversations with Peter Schwartz, Robert Scoble and Shel Israel

The Salesforce Conversations with Peter Schwartz, Robert Scoble and Shel Israel

Join Peter Schwartz, salesforce.com futurist, for a lively conversation about Age of Context, the new book by co-authors Robert Scoble and Shel Israel. These tech futurists discuss the next wave of technology influence and how it will impact our lives. Together, they explore: The five forces converging to shape our future How mobile, sensors, and big data are changing our daily lives The latest in wearable devices and contextual technologies What it means for privacy and how to reclaim it Join the conversation at #salesforcelive.

By Vocalcom

In the World of Contact Centers, More May Not Be Merrier

We’ve all heard the saying, “the more the merrier.” In the world of the contact center, though, this phrase is often met with more than a little ambivalence. For example, the more customer loyalty you have, the better; however, the more systems your company operates on, the worse. That’s exactly what happened for one client of ours – teleservices provider...
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