The State of WebRTC

The State of WebRTC

The State of WebRTC

Learn about the state of WebRTC from Jim Machi from his keynote speech at WebRTC Expo V.

By Vocalcom

What is an Informal Contact Center?

With budgets today at an all-time low, companies are continually looking for ways to increase performance and reduce costs in the call center. From IVRs to website FAQs to live online chat, there are many ways companies can bring the cost of a call in line with the value of the customer. But these aren’t the only ways companies are...
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