The State of WebRTC

The State of WebRTC

The State of WebRTC

Learn about the state of WebRTC from Jim Machi from his keynote speech at WebRTC Expo V.

By Vocalcom

7 Mistakes to Avoid With Call Scripts

With our modern need for quick and efficient customer service, call scripts are essential tools for contact center agents. They can enrich customer service interactions and help them progress faster by offering agents detailed answers and communication tips to better satisfy customers. However, as service cases vary in nature and customers continue to seek a human touch, agents must remain...
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