The TCPA on the Fringe â The HOT issues, the FCC petitions, dialers, and predicting

The TCPA on the Fringe â The HOT issues, the FCC petitions, dialers, and predicting

The TCPA on the Fringe â The HOT issues, the FCC petitions, dialers, and predicting

Where is the FCC headed with the TCPA? What can companies expect? Can changes be made on the legislative front and when will all of this happen? Featuring David Kaminski

By Vocalcom

6 Tips for Using Big Data to Transform Customer Experiences

The wealth of customer data these days presents a challenging task for brands. Metrics such as abandonment rates, first contact resolution, and average handing time certainly provide insights into the quality of customer experiences being delivered. However, most brands also recognize the critical importance of big data in getting a truly global view of what their customers want. From email...
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