The Universal Drivers Of Loyalty

The Universal Drivers Of Loyalty

The Universal Drivers Of Loyalty

Forrester’s research has shown that there are three universal drivers across all industries that impact the quality of customer experience.

By Vocalcom

Raising the Standards of the Telephone Call Center

When the Affordable Care Act website was encountering some problems, a phone number was given for customers to dial into to seek assistance. For those of us dealing with call center software, though, the notion of a telephone-only call center seemed like a well-intentioned – yet perhaps unrealistic – solution to a multi-channel problem. Those in the health policy industry...
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