The Wearable Impact in the Enterprise

The Wearable Impact in the Enterprise

The Wearable Impact in the Enterprise

From digital wrist bands and smart watches to intelligent skin patches and head-mounted displays, this is the year of wearable technology. While much attention has focused on consumer applications, the potential of these devices for the business world is enormous. Companies in the field service industry have already seen the impact of wearable technology, with technicians donning wearable "smart glasses" while out in the field, allowing many of today's leading field companies to solve issues faster, saving millions. Hear from the companies that are turning wearable innovation into a reality in the enterprise: Google Glass, APX Labs, Salesforce Wear.

By Vocalcom

7 Tips for Improving Service Quality Management

When brands seek to refine their customer engagement strategy, a critical aspect is ensuring that contact center customer service operations are running smoothly. To achieve this, it is necessary to assess not only individual agent performance but also the quality management practices in place. Here are seven tips for improving service quality management in the contact center. Encourage agent feedback....
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