The Wearable Impact in the Enterprise

The Wearable Impact in the Enterprise

The Wearable Impact in the Enterprise

From digital wrist bands and smart watches to intelligent skin patches and head-mounted displays, this is the year of wearable technology. While much attention has focused on consumer applications, the potential of these devices for the business world is enormous. Companies in the field service industry have already seen the impact of wearable technology, with technicians donning wearable "smart glasses" while out in the field, allowing many of today's leading field companies to solve issues faster, saving millions. Hear from the companies that are turning wearable innovation into a reality in the enterprise: Google Glass, APX Labs, Salesforce Wear.

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5 Ways Twitter is Transforming Customer Service

Social media platforms dominate the customer service sphere these days, serving as ideal channels for real-time service. However, of all social media channels, none seems to be as conversation-centric and fast-paced as Twitter. Unlike other platforms, Twitter most closely resembles traditional chat but bears additional features which have made it so popular and effective for customer service: hashtags for optimized...
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