Theming with Microsoft Dynamics CRM Online 2015 Update 1

Theming with Microsoft Dynamics CRM Online 2015 Update 1

Theming with Microsoft Dynamics CRM Online 2015 Update 1

Learn how you can apply the theme you want to your company's CRM instance in this short video by Joey Peng. It covers the brand new theming feature introduced with Microsoft Dynamics CRM Online 2015 Update 1. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

Handling the Evolving Customer Service Lifecycle

As we all know, there are multiple stages of delivering customer service and satisfaction. For anyone in the call center industry utilizing a virtual solution, it’s imperative for employees to understand the unique phases associated with the customer service lifestyle to provide the best service possible. These stages include: ·         Awareness: When a customer becomes aware of a need or...
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