Theming with Microsoft Dynamics CRM Online 2015 Update 1

Theming with Microsoft Dynamics CRM Online 2015 Update 1

Theming with Microsoft Dynamics CRM Online 2015 Update 1

Learn how you can apply the theme you want to your company's CRM instance in this short video by Joey Peng. It covers the brand new theming feature introduced with Microsoft Dynamics CRM Online 2015 Update 1. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

The Secret to Faster First Call Resolution is No More

Cost per contact (CPC) is the call center’s most volatile operating expense. The longer the average talk time, and the higher the number of times the customer must interact before getting a resolution, the more expensive the call’s resolution. It’s a relatively simple concept. CPC is also the metric with the most potential for improvement; therefore, the software that helps...
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